KENYA PORTS AUTHORITY LAUNCHNEW CUSTOMER SERVICE CHARTER
SPECIAL REPORT FROM ABDISHUKRI OSMAN
SPECIAL REPORT FROM ABDISHUKRI OSMAN
Coastweek - - Kenya Government has approved K. Shs. 3.5 billion for dredging works at the port of Mombasa to deepen and widen the channel to allow larger vessels.
This project will be carried in three phases beginning 2007 to run till 2010.
Also work on the design of berth no. 19 is on going and is expected to be complete by 2009. This will increase the current hand-ling capacity of the terminal.
Meanwhile, in yet another effort to realize its vision to be rated amongst the best port in the world in terms of performance and reputation, Kenya Ports Authority has launched its new customer service charter.
This project will be carried in three phases beginning 2007 to run till 2010.
Also work on the design of berth no. 19 is on going and is expected to be complete by 2009. This will increase the current hand-ling capacity of the terminal.
Meanwhile, in yet another effort to realize its vision to be rated amongst the best port in the world in terms of performance and reputation, Kenya Ports Authority has launched its new customer service charter.
Addressing port users at Nyali Beach Hotel over the weekend, Transport Minister Chirau Makwere said the charter will significantly improve the services offered by KPA and enhance its relationship with its customers.
The minister added that the Performance at the port was commendable with traffic in-creasing from 10.6 million tons in 2002 to 14.4 million tons in the year 2006.
"The maritime industry is faced with challenges such as rapid growth in container traffic, increasing ship sizes requiring deeper draughts and better equipment among others," asserted the minister who was accompanied by Assistant Minister Robinson Githae, the Chairman Gen Rtd Joseph Kibwana and the Managing Director Abdlalla Mwaruwa.
The managing Director said the charter will forge better working relationship with the customers and spell out the standards expected of KPA.
He added that it will establish and entrench customer oriented processes and culture in the organization. "This is expected to result in mutual benefits to both the authority and the customers," said the MD.
"The maritime industry is faced with challenges such as rapid growth in container traffic, increasing ship sizes requiring deeper draughts and better equipment among others," asserted the minister who was accompanied by Assistant Minister Robinson Githae, the Chairman Gen Rtd Joseph Kibwana and the Managing Director Abdlalla Mwaruwa.
The managing Director said the charter will forge better working relationship with the customers and spell out the standards expected of KPA.
He added that it will establish and entrench customer oriented processes and culture in the organization. "This is expected to result in mutual benefits to both the authority and the customers," said the MD.
The charter which defines the mandate, business objectives and the service standards of KPA is believed will provide consistent, professional and high quality service that will be delivered in a prompt and responsive manner.
Mr. Mwaruwa also said the port performance over the last five years is a clear evidence that there is need to improve services at the port as more customers are turning towards Mombasa to handles their cargo.
The customer service charter is meant to improve operational and financial performance at the port of Mombasa.
It further promises efficiency, diligence and professionalism not to forget treating customers with courtesy.
The customer service charter is meant to improve operational and financial performance at the port of Mombasa.
It further promises efficiency, diligence and professionalism not to forget treating customers with courtesy.
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